A non-service report gives you facts about an unsuccessful assignment. This checklist focuses on reviewing that report and preparing the next instruction. For the document’s purpose, read our non-service affidavit overview.
1. Match the report to the assignment
Check the court, case number, party name, documents assigned, and complete address, including the unit. If you notice an error, ask the server to review the underlying record. Do not alter a server’s signed return yourself.
2. Separate observations from reported statements
Look for attempt dates and times, the result of each visit, access limitations, and the source of any information. “No answer after knock and doorbell” describes an observation. “Occupant stated the subject moved” records a statement; it does not independently prove the subject’s current address.
3. Identify what information would improve another attempt
- Correct a missing apartment number or street direction.
- Share an updated home or work address and how it was obtained.
- Provide relevant scheduling or authorized access information.
- Tell us about a changed deadline or safety concern.
If no better address is available, ask about skip tracing. Research results identify possible leads and are not guaranteed current locations.
4. Confirm the next assignment before dispatch
An additional address or new assignment requires review of pricing, availability, and instructions. Our standard local service includes up to five diligent attempts when appropriate. The number of visits depends on the deadline, information obtained, safety, and instructions; it is not a universal legal test of diligence. See our current rates.
5. Ask counsel about procedural decisions
A report of non-service does not extend a deadline or authorize publication, posting, or another method. A field report is also not automatically an affidavit of diligent search and inquiry; that document may require separate searches and case-specific facts. Your attorney should determine which filing or service method is appropriate.
Illustrative report entry
Sample only — not an actual client case, affidavit, or court form.
Attempt 1: [date], [time], [complete assigned address]. Knocked and rang the doorbell. No response. No documents delivered. Client notified and instructions requested regarding the next appropriate attempt.
A real report records what actually happened, with the relevant identifying details. It should not turn a no-answer visit into a claim that the person is avoiding service.
Official resources
Florida Statutes §48.21 addresses returns for completed service. For family-law diligent-search forms and instructions, consult Florida Courts’ family-law forms. Use the form and procedure that fit your case.
About the author: Manuel Martinez, Martinez & Hernandez Process Serving. Meet our team. Updated October 10, 2026. General information, not legal advice.
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